Delivery Options

When will my order be shipped?

Lolthebrand ships from Monday to Friday (except bank holidays) as soon as all items of your order are ready to ship. In case an item is missing we can arrange partial delivery after confirming it with you.

Note however that choosing as payment method “Bank Transfer” extends the shipping time till when the full amount has been payed to our account and can be confirmed by our accounting department.

How long it will take for my order to be delivered?

Delivery times vary between countries and even within a country itself. Some approximated – though not binding – delivery times after your order has been dispatched are the following:

DestinationEstimated Delivery
Greece – Attica1-2 working days
Greece – Rest of mainlandUp to 3 working days
Greece – Islands & inaccessible areasUp to 5 working days
European Union1-2 working days
Rest of EuropeUp to 3 working days
North AmericaUp to 3 working days
Rest of the WorldUp to 7 working days

What is the shipping cost?

• We offer free delivery to all Greek destinations with a total value above €50.
• For orders delivered in Greece below that threshold there will be a €3,00 shipping cost.
• For international orders the shipping costs vary between countries:

DestinationShipping Cost*
Greece – Orders more than €50Free
Greece – Orders less than €50€3,00
European Union€15,00
Rest of Europe€20,00
Canada & United States€20,00
Middle East & Far East€20,00
Rest of the World€25,00

*For up-to-date shipping pricing please refer to the costs displayed on the checkout page after you enter your shipping address.

Are there any exceptions regarding your deliveries?

Although we try to ship around the world you should check if your desired location is available in the country drop down menu during checkout. If you cannot find your country in the drop down menu please contact customer services to check if we can ship to your destination.

Even if your region is available there are a few exceptions such as:
• You cannot use a PO Box as your shipping address since the couriers we are using cannot deliver to PO Boxes
• We cannot deliver to under age children without the written consent of their parents or guardians

Are there any customs charges for my orders?

For countries within European Union there are no import / export duties. All items shipped to European Union countries have VAT included in the prices. If you live in a special area within EU that is VAT tax exempt such as Canary Islands in Spain you should contact us before placing your order so we can handle the specifics of your case. Please note however that in this case your order may be subject to import duties and taxes.

Shipments to countries outside European Union are exclusive of VAT and may be subject to import duties and taxes that may be imposed once the shipment reaches your country. You should contact your local Customs office for the latest Customs charges and procedures.

Any additional fees for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

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